Refund Policy

Last Updated: June 2026

At Mimiandpots, customer satisfaction is extremely important to us. We take pride in offering unique, carefully selected products and strive to provide a positive shopping experience from the moment you place your order until it arrives at your door. Please read our Refund Policy carefully before making a purchase, as placing an order constitutes acceptance of the terms outlined below.

Our Commitment to You

We are dedicated to providing quality products and reliable service. Every order is processed with care, and we work diligently with our fulfillment and shipping partners to ensure your items arrive safely and in a timely manner.

If you experience an issue with your order, we encourage you to contact our support team. We will review each situation individually and do our best to assist you within the guidelines of this policy.

Order Processing

Once an order is placed, it enters our processing system. During this time, orders are prepared, packaged, and scheduled for shipment.

Because orders begin processing shortly after they are placed, changes or cancellations may not always be possible. Customers are encouraged to review all order details carefully before completing their purchase.

Damaged or Defective Items

If your item arrives damaged, defective, or significantly different from what was ordered, please contact us within 48 hours of delivery.

To help us investigate the issue, customers may be required to provide:

• Clear photos of the product

• Photos of the packaging

• A description of the issue

• Order number and purchase information

Failure to provide sufficient evidence may delay or prevent resolution of the claim.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Mimiandpots is not responsible for:

• Packages delivered to incorrect addresses provided by the customer

• Delays caused by inaccurate customer information

• Lost packages resulting from address errors submitted during checkout

Please review your shipping details carefully before placing your order.

Shipping Delays

Delivery estimates are provided as guidelines and are not guaranteed delivery dates.

Shipping delays may occur due to:

• High order volumes

• Carrier delays

• Weather conditions

• Customs inspections

• Holidays

• Unexpected logistical disruptions

Mimiandpots is not liable for delays once a package has been transferred to the shipping carrier.

Lost or Stolen Packages

Once tracking information indicates that a package has been delivered, responsibility for the package transfers to the recipient.

Mimiandpots is not responsible for:

• Stolen packages

• Missing packages marked as delivered

• Packages lost due to unsafe delivery locations

Customers should contact the shipping carrier directly for assistance regarding delivered packages that cannot be located.

Refused Deliveries

Orders refused by the customer after shipment may not qualify for reimbursement. Any costs incurred due to refused delivery, return shipping fees, storage fees, or carrier charges may be deducted from any resolution offered at our discretion.

Product Expectations

We make every effort to accurately display product colors, dimensions, and specifications. However, slight variations may occur due to:

• Screen settings

• Lighting conditions

• Manufacturing differences

• Handcrafted or customized product characteristics

Such variations do not constitute product defects.

Warranty Coverage

Customers who purchase an optional warranty plan at checkout may be eligible for additional protection according to the terms of the selected warranty package. Warranty claims will be reviewed individually and may require supporting documentation before approval.

Coverage details vary depending on the warranty purchased and are subject to the specific warranty terms provided at checkout.

Chargebacks and Payment Disputes

Customers are encouraged to contact our support team before initiating a chargeback or payment dispute.

Fraudulent chargebacks or disputes filed without first attempting to resolve the issue with our support team may result in the submission of all order records, tracking information, communications, and delivery confirmations to the payment processor as evidence.

Policy Updates

Mimiandpots reserves the right to modify, update, or revise this Refund Policy at any time without prior notice. Changes become effective immediately upon posting to our website.

Customers are responsible for reviewing the most current version of this policy before making a purchase.

No Refund Policy

All sales are final. Mimiandpots does not offer refunds for completed purchases. By placing an order, customers acknowledge and agree that they are purchasing under a strict no-refund policy. Refunds will not be issued for buyer's remorse, shipping delays, incorrect product expectations, accidental purchases, or any other reason unless otherwise required by applicable law. Customers seeking additional purchase protection should purchase the optional warranty coverage offered at checkout.